Refund Policy
SKY E-GIFT CARD
Refund and Cancellation Policy Official Policy Document | Last Updated: August 2026 | Domain: skyegiftcard.com
Welcome to Sky E-Gift Card (operated under Mangaldeep Sugandh). We strive to deliver seamless API, Domestic Money Transfer (DMT), Payout services, and E-Gift Vouchers. This Refund and Cancellation Policy lays down the strict terms and conditions under which refunds, returns, and cancellations are managed and processed. By accessing, purchasing, or utilizing any service on skyegiftcard.com, you explicitly agree to be bound by the terms outlined below.
1. GENERAL POLICY STAND & ACCEPTANCE
All sales, digital code issuances, wallet top-ups, and API transactions completed through skyegiftcard.com are generally considered final and non-refundable. Due to the real-time nature of digital goods, API integrations, and financial transaction services, once a digital voucher, pin, or payout request is generated/processed, it cannot be reversed, canceled, or recalled
2. SCOPE & APPLICABILITY
This policy applies uniformly to all users, merchants, retail customers, and business partners utilizing our portal for: Digital Gift Cards & Electronic Vouchers Domestic Money Transfer (DMT) & Payout API Services Any physical products or corporate merchandise distributed via our platform
3. PHYSICAL PRODUCT RETURN & REFUND ELIGIBILITY
In cases where physical products or items are fulfilled, returns and refunds are strictly governed by the following conditional criteria:
Original Condition Mandatory: Returned products will only be accepted if they are completely unused, unaltered, undamaged, and returned in their original packaging along with all original tags, invoices, and included accessories.
Inspection & Sole Right: The company reserves the absolute right to inspect the returned item prior to approving any refund claim. If the product exhibits signs of usage, physical damage, tampering, or missing original packaging, the refund request will be rejected outright, and the item will be shipped back at the customer's expense.
4. REFUND PROCESSING & TIMELINES
nitiation Period: Upon receiving the returned physical product and successfully verifying its condition, the company will initiate the approved refund within 7 calendar days.
Credit Timeline: Once initiated, the refunded amount will be credited back to the customer’s original payment method (Bank Account, Credit/Debit Card, or UPI) within 5 to 7 business days, depending on the banking provider's processing schedule.
Shipping & Delivery Charges: Refund payments issued by the company will be subject to processing charges. Any operational costs or delivery charges incurred during shipping/handling are non-refundable and will be borne by the customer or deducted from the final payout.
5. NON-REFUNDABLE SCENARIOS
The company strictly denies refund requests under the following circumstances:
Delivered Digital Vouchers: Gift cards, electronic vouchers, or codes that have already been generated, sent via email/SMS, or redeemed.
Incorrect Information Provided: Failed or incorrect API payout/DMT transactions resulting from wrong account numbers, invalid IFSC codes, or incorrect phone numbers supplied by the user.
Delayed Claims: Return requests for physical items raised after 48 hours from the time of delivery.
Missing Items/Damage: Products returned without original inner/outer packaging, tags, or with seal breaches.
Third-Party Service Delays: Transaction delays caused by banking gateway outages, network failures, or legal/regulatory holds beyond our control.
6. CANCELLATION POLICY
Digital Goods & API Payouts: Orders for digital e-gift cards or automated API payout processing cannot be canceled once submitted or generated.
Physical Products: Cancellation requests for physical shipments are only permitted if raised before the order is dispatched from our facility. Once dispatched, the standard Return & Refund procedure applies.
7. CLAIM PROCESS
To raise a valid refund or return request, the user must strictly adhere to the following steps:
Contact our official support team within 24–48 hours of product delivery or transaction failure. Provide your Order ID, Transaction ID, Registered Email/Mobile Number, along with a detailed explanation and unboxing video/photographs (if physical item damage is claimed). Claims submitted without proper documentation or past the designated timeframe will be automatically marked as invalid.
8. COMPANY'S RIGHTS & MODIFICATIONS
Sky E-Gift Card (Mangaldeep Sugandh) reserves the absolute right to modify, amend, or update any section of this Refund & Cancellation Policy at any time without prior notice. The updated version will be effective immediately upon posting on skyegiftcard.com. It is the user’s responsibility to review this policy periodically
9. Customer Support & Contact Information
Company Name: Sky E-Gift Card (Mangaldeep Sugandh)
Website: https://skyegiftcard.com
Phone / Support: +91 8889024888
Email Support: mangaldeep.sugandh@gmail.com